1. What is your return policy?
All items are non-returnable unless the items are damaged or defective. This is for hygienic reasons since we cannot ensure the sterility of items after they have been received and opened. If you are not satisfied with your items within 15 days, contact us, we could provide you a second chance that you could exchange to other items with an equal or lesser price value.
Pls note for hygiene reasons, if it is the customer’s personal reasons that do not pick up the package, rather than the product's own problem, we do not accept any unreasonable return more than 7 days after the product arrives to your local carrier. Please note that we will deduct 15% of the order amount as the merchant’s loss fee.
2. What if my product is damaged or contains defects?
Refunds and replacements for damaged or defected products within 15 days after the delivered date. If you feel your product has a manufacturing defect, please email us via service@Dilgasm.com. (Tips: Attached the photos, the order number and write a short description to the defect products can accelerate the process.)